1.0 100 night trial
1.1 As a goodwill gesture, we agree to extend your right to return your order of a Simba mattress for no reason to 100 nights. All we ask is for you to tell us the reason for your return and use the product for a minimum of 30 days. Failure to provide a reason may delay the collection of your mattress, but ultimately will not void your right to return the mattress under the 100 night trial. Please advise Furnishings Warehouse the reason for return.
1.2 The period to cancel expires at midnight on the 100th day since the date the mattress was delivered.
1.3 This right must be exercised within the 100 night period. To exercise your right to return, you must clearly notify Furnishings Warehouse. Such a notice should include: your name; address; order number; date of order; date that your product was received.
1.4 Following a notice of your intention to return, collection must be arranged and executed no later than 14 days from the date that you notified Furnishings Warehouse of your intent to return. Failure to arrange collection may, save any exceptional circumstances (which must be communicated to Furnishings Warehouse), invalidate your right to return the mattress.
1.5 You may only make and return a mattress order once under the 100 night trial. Any subsequent mattress ordered will not have the 100 night trial period, except as set out in clause
1.6 Where a claim is made under the mattress guarantee, and a replacement mattress is delivered to you, your 100 night trial will be paused and will continue upon receipt of the replacement. Claims under these rights will not limit your entitlement to 100 nights (in total) to trial the mattress (or any replacement).
1.7 The 100 night trial is offered on the basis of goodwill and, as such, we reserve the right to refuse the 100 night trial, including without limitation, where an individual is associated with a mattress manufacturer/brand.
1.8 The 100 night trial applies to mattresses only and no other Simba Products.
1.9 Nothing in this clause affects your rights to cancel before shipment.
1.10 The 100 Night Trial referred to in this clause is only available for new mattress purchases made directly from us.
2.0 Effects of Cancellation
2.1 If you decide to return the Simba Mattress under the 100 night trial, subject to these terms, Furnishings Warehouse will refund to you payments received from you in relation to the contract, except for any supplementary costs arising because you chose any special options with the Retailer.
2.2 Simba will refund Furnishings Warehouse, And we will in turn refund you, not later than:
2.2.1 30 days after the day we received back from you any Products supplied.
2.3 Furnishings Warehouse will make the reimbursement using the same means of payment you used for the initial transaction, unless expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement save those specified in clause 2.1.
2.4 If you have received a mattress, we will ask you to communicate an appropriate date for collection, which must be no later than 14 days from the day on which you communicate your cancellation. If the date you proposed is agreed by us, we will collect the Products on the date stipulated without undue delay. Failure to communicate with us to arrange collection within the period allowed may void your rights to a return under the 100 night trial.
2.5 You are responsible for packaging and passing the Products to our third-party collection company. We ask that you retain the original packaging for the purposes of returning a Product. If this is not possible, please package the Product in suitable alternative packaging.
2.6 The Simba Mattress must be maintained in a suitable and donatable condition in order to be returned under the 100 Night Trial. Mattresses soiled or damaged shall not be accepted for return. Products are inspected upon return to qualify the donatable condition.